Orders & Shipping

Once your order is placed, we’ll email you to confirm receipt. You’ll receive a second email when your order is dispatched — that’s when your order is accepted and on its way.

For Cash on Delivery (COD) orders, we’ll send a confirmation email/SMS. Your order is accepted only after you confirm via the link or reply.

Products may be dispatched in single or multiple shipments depending on availability and warehouse routing.

Every item is quality-checked, sealed, and securely packed before handover to our trusted delivery partners.

Our delivery partners will attempt delivery at the address and time window provided. If they’re unable to reach you or access the address, they’ll contact you to reattempt delivery.

We dispatch most orders within 2 business days (excluding Sundays and public holidays). Estimated delivery time is 5 – 8 days from order confirmation, depending on your pin code and courier network.

• Free shipping on orders of ₹499 and above (order value after discounts, before taxes unless otherwise stated).
• For orders below ₹499, a flat shipping fee of ₹60 applies.

We currently ship within India only. International shipping is not available at the moment.

As soon as your order is dispatched, you’ll receive an email/SMS with the tracking number and courier partner details. You can also find live status under My Orders in your account.

Need to change your shipping address after placing an order? Reach us at info@aurvaay.com as soon as possible. We’ll do our best to update it before dispatch. Once dispatched, address changes may not be possible and re-shipping charges may apply.

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, we’ll contact you for a reshipment. Additional shipping fees may apply for re-delivery. Prepaid orders can be refunded minus shipping charges as per our refund policy.

If your package appears damaged or tampered with, please refuse delivery and contact us immediately with photos. If you discover damage after accepting, write to info@aurvaay.com within 48 hours of delivery with your order ID and images so we can assist.

During festivals, sale periods, or extreme weather, deliveries may take longer. We’ll keep you updated via email/SMS on any significant delays.

Questions about orders or shipping? We’re here to help at info@aurvaay.com or +91‑9045101186.